Bremen WFB Wirtschaftsfrderung Bremen WFB News 51 06/2018 Flyline Service Center Call Center der British Airways ist seit 20 Jahren in Bremen und hier Ansprechpartner aller Anfragen per mail, sms oder per Telefon weltweit Michael Spring ist der Leiter
Keeping Flyline on course – managing director Michael Spring © Frank Pusch
February 5, 2019: Bremen-based Flyline can look back on two decades of success and expansion. The wholly owned subsidiary of British Airways (BA) started out as a call centre with 30 employees. The company chose Bremen as its base because the clearest German is spoken here, managing director Michael Spring says with a chuckle. In the beginning, Flyline was the result of a restructuring process through which BA aimed to modernise and increase efficiency. Before long, Bremeninvest was lending a hand. The economic development agency helped the company to merge its original sites near the university and in the Vahr district of Bremen. From the outset, the plan was to establish a large BA contact centre at Airport-Stadt Bremen. Today, Flyline Tele Sales & Services GmbH employs 400 permanent staff at the Bremen airport business park. In this interview, managing director Michael Spring outlines the company’s history and the challenges it is currently facing.
Read more…
Button
